We are all born with two shoulders that support us in life to be able to hold our heads high. But sometimes life can us, and we need that other shoulder of the friend, of the faithful couple, of the qualified expert that serves as a refuge and helps us overcome a bad trance, such as leaving an owner’s environment and looking for an alternative that satisfies all interests.
Better than having many clients in the portfolio, good and motivated employees or a healthy income statement, better if possible for any company would be, without a doubt, to have a crystal ball to see its future in the medium and long term. And in this way, glimpse how the rules of your sector, your business and your environment will change, in order to carry out an adequate strategic planning of your resources and your needs.
Obviously, this absurd reverie leads nowhere, but it reflects the anguish that is always hanging by a thread before the need to succeed in adapting to a complex and vertiginous technological environment, one of the most important and unpostponable challenges faced by companies of any size, activity or seniority that want to continue in the gap.
The traditional way of operating of companies with respect to the adoption of information and communication technologies (ICT) necessary to function is usually summarized according to two basic criteria: either a development department is created, which internally works on creating customized business management programs tailored to all the needs of the company; or the entire department is subcontracted through an external consultancy on which the continuous adaptation of the business to the challenges that arise depends.
The decision is not easy because, although the second option of outsourcing might seem to help to always be “up to date”, with fees negotiated each year (opex) that are generally high but do not entail even more expensive labor obligations, the feeling of loss of control over sensitive data related to the business make many managers do not see this alternative with good eyes, especially if it affects your own department or the core business.
In return, having an internal ICT team that carries out custom developments, something that might seem the optimal solution, also ends up taking its toll if there is no firm support from the management for its evolution. Many companies already have enough to work on the day to day of what is the basis of their business and do not dedicate enough time, equipment and resources to this department for its evolution and yes for its stagnant maintenance, which traditionally has always been seen as a great necessary expense and not as an investment.
This has a very clear consequence: companies make large initial investments in trained personnel and physical resources (capex), but soon they are exhausted not being able to adapt to the speed that times require in key issues such as mobility, Cloud Management, customer management, Business Intelligence, which supposes an important and sometimes definitive loss of opportunities in a digital transformation halfway and very far from internationalization.
If the initial investment has fallen short and there is no budget for its renovation, bad. The processes and equipment are so obsolete that apart from being able to serve as props for some eighties inspired series, they contribute little else. It’s fooling yourself by putting color filters in front of a black-and-white screen; you have an analog TV from when the Naranjito World Cup, and by much DTT adapter, it is still an obsolete TV with a Euroconnector that is not worth more than for VHS video and not for PS4. It’s like forcing the whole team to pedal in the middle of the high-speed era.
The third shoulder
And in the midst of this we must find the third option, the one that continues to allow the company to be the owner of its data, its decisions and have a strong and reliable internal team. And that intermediate way is to look for an ally, which complements the internal department, provides power and state-of-the-art technology, provides agility and a new way of collaborating, with the sole interest of adding to the best final result.
In business, as in life itself, we must also look for that third shoulder where we can find understanding and understand our needs, offering us confidence and the best solution to move forward when we are overwhelmed. Luckily there are solutions that fit perfectly into this mixed vision. In some of them, the bet is to provide an ERP with a flexible platform and a postmodern approach, which allows you to have a wide range of specific modules around you to add the pieces that are required in a simple and transparent way.
The difference with this type of ERP is that it is designed from the ground up to help users easily adapt the system to themselves, in order to reflect ongoing business or operational changes. Success consists of finding that partner that helps the internal managers of the company to continuously evolve the functionalities and to integrate various tools to improve, in an agile and flexible way, those peculiarities of their activity in the frontend, so that they can put into production and exploit both the legacy and new digitized business models, realistic and scalable, in less time and also with greater updating facilities.
The advantages of this third option are many. On the one hand, by reducing costs, eliminating the time spent developing backend administrative applications required for any company (accounting, taxation, payroll), but sometimes do not add value to the business. On the other, being able to always be updated to the latest legislative changes and have tools for the end user that give them the ability to personalize and self-service, and thus offload work to their colleagues in the ICT department.
A partner that allows all this, allows you to take advantage of all the opportunities of the digital world without the need for large investments, just looking for someone capable of carrying out the best reform of a solid Victorian house, taking advantage of the strength of its foundations, and converting it into an avant-garde and modern building, intelligent and prepared to anticipate the challenges of the future, Those that are never seen in the crystal ball.